FAQs

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

  • We accept payments via credit/debit cards, and cash on delivery.

2. How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your delivery.

3. What is your return policy?

  • We only offer an exchange policy, If you're not completely satisfied with your purchase, you can exchange it within [3] days. Please see our Exchange Policy for more details.

4. How do I contact customer support?

  • For any inquiries or assistance, you can reach out to our customer support team at support@pandemik-eg.com or through our Contact Us page.

5. Can I change or cancel my order after it has been placed?

  • Once an order has been placed, it cannot be modified or canceled as long as it's shipped. However, you may be able to exchange once you receive it, or pay for shipping only and return the order with the courier.

6. How can I stay updated on new arrivals and promotions?

  • You can subscribe to our newsletter or follow us on social media (Instagram, TikTok) to stay updated on our latest products, and promotions

7. Do you have a size guide?

  • Yes, we provide a size guide on each product page to help you choose the right fit. If you have any further questions about sizing, feel free to contact us for assistance.